Refund policy

Bluma Wellness — Return & Refund Policy

We want you to love your Bluma Wellness experience. If something isn't right, we're here to help.

Returns — 15-day return policy. Items must be in original condition (unworn/unused, with tags, original packaging), with receipt or proof of purchase. Contact support@hellobluma.com to start a return. Prepaid return label provided if accepted. Items sent back without requesting a return first will not be accepted.

Damages & Issues — Inspect order upon arrival and contact immediately if defective, damaged, or wrong item.

Exceptions / Non-Returnable Items:
- Perishable goods (oils, tinctures, herbal products, candles)
- Custom or personalized items
- Personal care goods (such as scrubs)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards

Exchanges — Return the item and place a new order for the replacement.

Refunds — Once received and inspected, refund is processed to original payment method. Bank/card company processing time applies.

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